I AM SHRISTI MALLA.
I'm UX/UI Designer based in London. I'm driven for structure, clarity, human-centered problem solving.
I bring end-to-end experience across research, concept exploration, information architecture, interaction design, and wireframing. I specialise in designing journeys that balance elegance with logic—mapping intuitive flows and shaping clear, meaningful digital narratives.
I specialise in designing end-to-end journeys that balance elegance with logic, with a particular strength in mapping intuitive flows and shaping digital narratives. I design with intention, empathy, and a quiet curiosity about how people think, feel, and move through digital space.
UX DESIGN
User Interviews
Heuristic Evaluation
Usability Testing
Surveys
INTERACTION DESIGN
User Experience Mapping
Information Architecture
Wireframe Flows
Process Flow
GOV.UK patterns & components
VISUAL DESIGN
Web and Mobile Layout
High Fidelity Mockups
Interactive Prototypes
GOV.UK design system
METHOD
Design Thinking
Agile
GDS service design principles
CHANGE OF BANK DETAILS
GDS-aligned service design · UX · Interaction · Accessibility
I redesigned a high-risk pension journey using GOV.UK (GDS) principles and design patterns, transforming a complex, manual process into a clear, step-by-step digital experience.
The solution improves usability, builds trust, and supports accessibility for older and low-confidence users.
Research • Data • IA • Wireframe • Hifidelity Mockups
As UX/UI Designer I used the data available and crated user flows and redesigned key screens to increase number of registrations using biometric technology form YOTI
PROTECTION PATHWAYS
Research• IA • Wireframe • Hifidelity Mockups
Designed a user-centric tool for financial advisers by mapping workflows, defining information architecture, and prototyping key features to streamline client interactions. Created prototype using Salesforce Lightning Design System (SLDS)
DIGITAL WALLET
Research/Interview • Competitor Analysis •IA • Wireframe • CX •Early concept / Prototype
Led the UX design for a digital wallet experience within a pension platform, aiming to improve how members view, understand, and interact with their pension savings in one place.
WELLBEING HUB
Blue sky • IA • Wireframe
Initiated concept exploration through blue sky thinking, delivering IA and wireframes aligned with interaction flows and usability standards.
USABILITY TEST ON THE CAPITA ONE SUVERY
Planning • Preparing • Recruiting • Script writing • Facilitating • Analysis and Reporting
Conducted a moderated usability test to evaluate the clarity, flow, and completion rate of the survey, identifying friction points through task observation and user feedback.